Support
Reliable Support, Every Step of the Way
Here at Hotel Lock and Safe Ltd we are totally committed to providing excellent support and service to our clients at every stage of our working relationship.
Once you have purchased a system from us you are immediately covered by a 12 month warranty cover plan as standard. After this period you have the option to take up one of our service plans to give you that extra peace of mind and hassle free operation.
Support Plan Comparison
Choose the plan that best suits your needs. All plans are designed to provide comprehensive support and peace of mind.
| Service | No Plan | Response Plan | Advanced Plan |
|---|---|---|---|
Pre booked assistance
|
Chargeable | YES | N/A |
|
24/7 phone support
|
N/A | N/A | YES |
|
Remote dial in support
|
Chargeable | YES | YES |
|
Cloud back up
|
Chargeable | N/A | YES |
|
Extended Warranty
|
N/A | N/A | YES |
|
Emergency call out
|
Chargeable | Chargeable | YES |
|
Annual Handle set battery change & software health check.
|
Chargeable | YES | YES |
|
10 % Discount on key card re-orders
|
N/A | YES | YES |
|
Up to 50% discount on spares and accessories
|
N/A | N/A | YES |