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Hotel Lock Support & Service

Here at Hotel Lock and Safe Ltd we are totally committed to providing excellent support and service to our clients at every stage of our working relationship.

Once you have purchased a system from us you are immediately covered by a 12 month warranty cover plan as standard. After this period you have the option to take up one of our service plans to give you that extra peace of mind and hassle free operation.

Excellent Hotel customer support

Support Plan Comparison

ServiceNo PlanResponse PlanAdvanced Plan
Pre booked assistanceChargeableYESN/A
24/7 phone support N/AN/AYES
Remote dial in supportChargeable YESYES
Cloud back up ChargeableN/A YES
Extended Warranty N/AN/AYES
Emergency call outChargeableChargeableYES
Annual Handle set battery change & software health check. Chargable YESYES
10 % Discount on key card re-orders N/A YES YES
Up to 50% discount on spares and accessoriesN/A N/AYES